Citi Support
Get help with your accounts and services
FAQs
Site Navigation Guide
What should I do if I forgot my online banking password?
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You can reset your password by clicking "Forgot Password" on the login page. You'll need to verify your identity using your registered email or phone number. For security, multi-factor authentication may be required.
How do I check my account balance?
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Log into your Citi account. Your available balance is displayed prominently on the dashboard. You can also view detailed transaction history by clicking on any account tile.
How long does it take for a transfer to process?
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Domestic transfers typically process within 1-3 business days. International wires may take 3-5 business days depending on the destination country and banking partners involved.
What are the fees for using an ATM outside the Citi network?
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Non-Citi ATMs may charge a convenience fee of $2.50-$5.00 per transaction plus any additional fees from the ATM owner. Citi reimburses certain fees for eligible account types.
How do I dispute a charge on my credit card?
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Log into your account, navigate to the specific transaction, and select "Dispute Charge". Provide details about the issue. Disputes are typically reviewed within 30 days.